Software agents are beginning to emerge from their initial status as a computing and communications curiosity, and are providing customer service on the Net for major companies like Microsoft and Symantec. While the popular conception of an agent is a cartoon character who interacts with a Web site visitor, today’s technologies are much more sophisticated than that. Venture investors are eying the agent niche — and its associated artificial intelligence and linguistics technologies — as a possible major market opportunity.
Socially Intelligent Software: Agents Go Mainstream
Posted by: Gene J. Koprowski July 23, 2003 07:36 AMSoftware agents are beginning to emerge from their initial status as a computing and communications curiosity, and are providing customer service on the Net for major companies like Microsoft and Symantec. While the popular conception of an agent is a cartoon character who interacts with a Web site visitor, today’s technologies are much more sophisticated than that. Venture investors are eying the agent niche — and its associated artificial intelligence and linguistics technologies — as a possible major market opportunity.