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Automation is the key to future-proofing a company’s customer service journey. Oracle’s innovative solutions solve two inherent stumbling blocks with turn-key effectiveness. One is providing effective customer service by having... Read more
To give back to computer science education in a small way, I'd like to share my observations about determining the quality of instructional resources. Hopefully, those of you treading... Read more
Linux provides user options for a wide variety of desktop environments, making it a much richer computing platform compared to macOS and Microsoft Windows. That benefit is on display with... Read more
The state of Florida has amended its Telemarketing Act, creating what is being called the “Mini-TCPA.” Florida’s new law changes electronic and telemarketing in significant ways — even if you’re... Read more
The director of cybersecurity at the National Security Agency induced a few smirks among cyber pros last week when he said there wouldn’t be any backdoors in the new... Read more