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Call Center Conundrums and How To Achieve Meaningful Customer Interactions

With a little planning, customer interactions can be turned into a satisfying and pleasant experience. Here are a few of the most prevalent problems with call centers and what you... Read more

Netenrich Introduces AI/ML Platform for Cloud Security

The security and operations analytics SaaS company hopes to disrupt legacy security ops with an artificial intelligence-driven approach to security operations built into its Resolution Intelligence platform... Read more

BlackBerry and Preparing for the Software-Defined Automobile

Last week was BlackBerry’s annual analyst summit. Since BlackBerry’s tools and QNX operating system are expected to be heavily used in the next generation of cars, this event often provides... Read more

Oracle Service Empowers Organizational Growth With Automation

Automation is the key to future-proofing a company’s customer service journey. Oracle’s innovative solutions solve two inherent stumbling blocks with turn-key effectiveness. One is providing effective customer service by having... Read more

Don’t Become a Fool in the IT Gold Rush

To give back to computer science education in a small way, I'd like to share my observations about determining the quality of instructional resources. Hopefully, those of you treading... Read more

Call Center Conundrums and How To Achieve Meaningful Customer Interactions

Netenrich Introduces AI/ML Platform for Cloud Security

BlackBerry and Preparing for the Software-Defined Automobile

Oracle Service Empowers Organizational Growth With Automation

Don’t Become a Fool in the IT Gold Rush

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Tech Law

Marketers: Beware Florida's Mini-TCPA

Cybercrime

Hackers Cast LinkedIn as Most-Popular Phishing Spot

E-Commerce

E-Commerce Fulfillment Gains Driving Global, Channel Expansion

Cloud Computing

Cloud Providers Push Products, Tactics, To Win Customers in Competitive Market

Security

Third-Party Risk Could Cost E-Commerce Sites Millions

E-Commerce

Finding the Fun in Non-Fungible E-Commerce

Business

Musk Masterminds Private Twitter Takeover for $44 Billion

Trends

2022 Will Mark Retail's Permanent Evolution to Omnichannel Operations

Business

5 Ways Chief Customer Officers Can Drive Net Revenue Retention

E-Commerce

How To Assess if Amazon Is Right for Your Brand

Marketing

More Transparency, Marketing Shifts Can Ease Supply Chain Strain

Business

How To Value an E-Commerce Business

TechNewsWorld

Cybersecurity

NSA's Claim Backdoor Off Encryption Table Draws Skepticism from Cyber Pros

Online Entertainment

Study Finds Sports Is King Among Livestreamers

Audio/Video

New Cisco Conferencing Devices Designed To Heal Meeting Fatigue

Tech Blog

John Deere, Russian Thieves, and the Double-Edged Sword of Vendor Lock-In

Data Management

6 Critical Steps for Scaling Secure Universal Data Authorization

Internet

Kids' Screen Use Sees Fastest Rise in 4 Years

Internet

Free-Speech, Uncensored Browser Launched for Conservatives

Hardware

InnoView's 15.6" 4K Portable Panel Could Be the Ultimate Touchscreen Accessory

Technology

The 5 Coolest Things at Dell World Almost No One Saw

Emerging Tech

Meta vs. Varjo and Nvidia: The Bifurcation of the Metaverse

Chips

Slipping Graphics Chip Prices Could Signal Coming End of Semiconductor Shortages

Tech Law

New EU Law Will Force Google, Meta, Others To Expose Algorithms

CRM Buyer

Products

Zoho Consolidates Marketing Functions

Vendors

How Oracle’s Digital-First Service Drives Sustainable Differentiation

Customer Experience

Sports Betting Platforms Gambling With Substandard CX

Strategy

How AP Automation Bolsters Supplier and Customer Relationships

Trends

Digital Skills Front and Center

Customer Experience

Build Better Customer Engagement for Bigger Brand Payoffs: Report

Trends

Spreadsheet Mishigas

Vendors

Sales Software Vendor Satisfaction Leaders Revealed

Customer Data

The Sustainable Customer

Call Centers

Advanced Voice Response Tech Leading to Improved CX

Sales

Moving Up From SFA

Customer Experience

Better Insights Improve Customer Journeys

LinuxInsider

Software

Distro Delights, New Release Mania, Forking KDE, Windows in a Bottle

Security

Open Source Leaders Push WH for Security Action

Security

Open-Source Code a Marginal Problem, Managing It the Key Challenge: Report

Software

Start Here When Things Go Wrong on Your Linux System

Security

Linux Security Study Reveals When, How You Patch Matters

Software

Canonical Lets Loose Ubuntu 22.04 LTS 'Jammy Jellyfish'

Software

Platform Plans To Plunder Poor Tools, Free Forensic Forays To Forestall Breaches

Reviews

RebornOS Brings Choice and Simplicity to Arch Linux

Security

New Platform Pushes Data, Dirty Pipe and DNS Tunnel Pollute Linux Plumbing

Security

Foundries and Arduino Team To Patch IoT Devices

Software

Linux Lingers, Anbox Cloud Smartphone Brain Booty, Critical Census Supports Security

Software

ExTiX DDS Delivers Decent Deepin Alternative