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With a little planning, customer interactions can be turned into a satisfying and pleasant experience. Here are a few of the most prevalent problems with call centers and what you... Read more
The security and operations analytics SaaS company hopes to disrupt legacy security ops with an artificial intelligence-driven approach to security operations built into its Resolution Intelligence platform... Read more
Last week was BlackBerry’s annual analyst summit. Since BlackBerry’s tools and QNX operating system are expected to be heavily used in the next generation of cars, this event often provides... Read more
Automation is the key to future-proofing a company’s customer service journey. Oracle’s innovative solutions solve two inherent stumbling blocks with turn-key effectiveness. One is providing effective customer service by having... Read more
To give back to computer science education in a small way, I'd like to share my observations about determining the quality of instructional resources. Hopefully, those of you treading... Read more