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As AI agents become more autonomous, legacy CRM vendors face growing pressure to modernize platform architecture and reconsider long-standing SaaS licensing models built around human users...
Employees may soon stop working in CRM altogether as voice AI captures conversations, updates records, and automates workflows behind the scenes...
A new nonprofit aims to strengthen MySQL's future by giving users and developers a stronger voice while Oracle retains ownership and development control...
Hilary Smith, CMO of Linnworks, explains why AI-powered product discovery is forcing e-commerce brands to rethink SEO, product data, and backend operations...
The World Cup VAR controversy offers a lesson far beyond soccer, showing how poor implementation, mission creep, and public perception can undermine even the best technology...