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Tuesday - May 5, 2015
T-Mobile on Tuesday launched "Never Settle for Verizon," an aggressive response to Verizon's "Never Settle" ad campaign that gives Verizon customers an opportunity to test T-Mobile's network for themselves. T-Mobile promises to pick up any fees incurred by customers who participate in the free trial, whether they ultimately decide to switch to T-Mobile or not. The "Never Settle for Verizon" deal is a first-of-its-kind offer, T-Mobile said, and the industry's only risk-free way to test drive a network. [More...]

Tuesday - May 5, 2015
Drive-by attacks on the Internet are a particularly pernicious form of online threat, especially for individual Web surfers. On the corporate level, though, a company with good endpoint protection software can foil the malicious practice. A drive-by occurs when an infected website automatically downloads malware onto a Net traveler's computer. Several companies make endpoint solutions to -- among other things -- thwart those kinds of attacks. NSS Labs recently tested 10 of them. [More...]

Tuesday - May 5, 2015
A family of Linux malware targeting Linux and BSD servers has been lurking around for five years, Eset has reported. Dubbed "Linux/Mumblehard," the malware contains a backdoor and a spamming daemon, both written in Perl. The components are mainly Perl scripts encrypted and packed inside an executable and linkable format, or ELF, said Eset. In some cases, one ELF executable with a packer nests inside another. An Eset sinkhole saw more than 8,800 unique IP addresses over seven months. Web servers are the most susceptible to the attack. [More...]

Tuesday - May 5, 2015
Bill Clinton won the presidency with the mantra, "It's the economy, stupid," and I think CRM could borrow heavily from that pithy bit of logic. If you can check your preconceptions at the door and actually perceive the information in front of you, there's no telling what you can figure out. Such is the case with "customer experience." Much like Charles Dudley Warner's famous remark, "Everyone complains about the weather but no one does anything about it," CX, as it is being rebranded, is something we either can't or won't do anything about. [More...]

 

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