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Wednesday - August 31, 2016
The European Union on Tuesday nailed Apple with a $14.5 billion bill for back taxes. "The European Commission has today has adopted a decision that Apple's tax benefits in Ireland are illegal," said EC Competition Chief Margrethe Vestager at a press conference in Brussels. Tax breaks Ireland granted to Apple for more than two decades artificially reduced Apple's tax burden, in breach of European Union rules, she explained. "Apple now has to repay the benefits worth up to 13 billion euros, plus interest." [More...]

Wednesday - August 31, 2016
Facing a shrinking market for personal computers and a stalled market for tablets, Intel on Tuesday unveiled its 7th-generation processors, code-named "Kaby Lake," which deliver more speed and power than its 6th-generation chipsets, while improving battery efficiency. Intel has positioned the new Kaby Lake chipsets as ideal for the immersive Internet. Their 14 nm+ technology delivers 12 percent increases in productivity and 19 percent faster Web performance, compared to year-ago processors. [More...]

Monday - August 29, 2016
The Peppermint operating system is built around a concept not found in most Linux distros. It is a hybrid combination of traditional Linux desktop applications and cloud-based infrastructure. Peppermint 7, the annual update released in June, is a lightweight distribution based on Ubuntu 16.04. It uses LXDE as the default desktop environment, and shows considerable growth since our review of Peppermint 5 two years ago. The key to this process of linking full desktop functionality to cloud apps is an in-house developed application dubbed "Ice." [More...]

CUSTOMER SERVICE BREAKDOWN
American Breaks People
Tuesday - August 30, 2016
It's easy to lose sight of people in a CRM discussion, focusing instead on the great technology and what it lets us do under optimum circumstances. We should keep the customer in mind at all times, however, for without them what are we? Forgetting the customer is dangerous both for customers and vendors in this social age. Far from being a universal good, automation can make it hard to reach a human being when circumstances require a human to make sense of reality. It's dangerous for vendors too. [More...]

 

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