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Thursday - October 8, 2015
The field of fantasy sports is faced with a fresh set of legal questions, following this week's allegations of insider trading on DraftKings and FanDuel. Having been validated by their skill component, fantasy sports have spilled across state lines and even into the world of collegiate athletics, a realm that has been closed to other forms of gambling. It's all because fantasy sports players rely on hard stats and tangible results, rather than the luck of the draw and an arbitrary string of numbers. [More...]

Thursday - October 8, 2015
Google on Wednesday announced Accelerated Mobile Pages, or AMP, an open source initiative to speed up mobile Web page loading. The aim is to have Web pages with rich content -- such as video, animations and graphics -- work alongside smart ads and load instantly, with one code working across multiple platforms and devices. The project will use AMP HTML, an open framework based on existing Web technologies, which lets developers build lightweight Web pages. That raises the question of whether lightweight Web pages will lack rich content. [More...]

Thursday - October 8, 2015
There is little question regarding the prevalence and significance of open source software in enterprise IT, but one of the best places to more deeply examine open source software and how it fits into today's enterprise IT landscape is the OpenStack cloud software and project. It has come to represent the primary open source cloud in the market, has grown its developer and vendor support, and has made its way into enterprise conversation and consideration alongside much larger, better-established rivals such as Amazon and VMware. [More...]

Wednesday - October 7, 2015
eGain is touting a report from Forrester Consulting and my friend Ian Jacobs purporting to show that omnichannel customer service is stagnant or worse when it comes to delivering service that customers need and want. Ian does good work and I am in agreement with him on this, but I have trouble with some conclusions, specifically the implication that the problem can be solved with more software. Now, I am a proud software bigot, but I am also fond of the saying, "If you take your car to Midas, you're going to get a muffler." [More...]


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