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Monday - August 29, 2016
It's 2016, and there are more ways to connect than ever before. You would think customer service and customer care would be at an all-time high. Why, then, do so many customers feel they are at an all-time low? Companies are using social networks to provide customer service, but they are failing. Companies don't seem able to put the pieces together. They don't seem to understand that a customer with a problem is an opportunity to create a loyal customer who will stay with a company forever and recommend it to all their friends and contacts. [More...]

Tuesday - August 30, 2016
Fitbit on Monday announced two new fitness trackers with sleeker looks, more durable construction and greater data-gathering capabilities. The Fitbit Charge 2, priced at $149.95, features continuous heart-rate tracking. It uses the data to generate a cardio fitness score and provides guidance for improving it over time. The Charge 2 displays real-time exercise stats, connects to the GPS in a smartphone, and has a set of advanced sensors that make it easier to track activity throughout a day. [More...]

Monday - August 29, 2016
The Peppermint operating system is built around a concept not found in most Linux distros. It is a hybrid combination of traditional Linux desktop applications and cloud-based infrastructure. Peppermint 7, the annual update released in June, is a lightweight distribution based on Ubuntu 16.04. It uses LXDE as the default desktop environment, and shows considerable growth since our review of Peppermint 5 two years ago. The key to this process of linking full desktop functionality to cloud apps is an in-house developed application dubbed "Ice." [More...]

CUSTOMER SERVICE BREAKDOWN
American Breaks People
Tuesday - August 30, 2016
It's easy to lose sight of people in a CRM discussion, focusing instead on the great technology and what it lets us do under optimum circumstances. We should keep the customer in mind at all times, however, for without them what are we? Forgetting the customer is dangerous both for customers and vendors in this social age. Far from being a universal good, automation can make it hard to reach a human being when circumstances require a human to make sense of reality. It's dangerous for vendors too. [More...]

 

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