E-Commerce Times 03/21/10
Improved data center productivity now appears to be a natural progression from converged infrastructure. Many enterprise data centers have embraced a shared service management model to some degree, and now converged infrastructure applies the shared service model more broadly to leverage modular system design and open standards, as well as to advance proven architectural frameworks. The result is a realignment of traditional technology silos into adaptive pools that can be shared by any application, as well as optimized and managed as ongoing services.
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TechNewsWorld 03/21/10
Literally every day at Betanews, we get at least one security vendor "alert" of some type, warning us to be on the lookout for the latest malware. The message is always the same: Advise users to stay vigilant, to keep patching, to upgrade their antivirus to the latest editions. However, the profiles of the malware typically look the same, too -- stuff you might click on by accident, links pretending to be from your "best friend" in an e-mail message, ads for products that look too good to be true.
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LinuxInsider 03/19/10
The Linux operating system is highly compatible with two hot computing trends: virtualization and cloud computing. Just as the 2001-2002 recession helped usher in Linux as a mainstream solution, virtualization may accelerate Linux usage during and after the current recession. Linux already has a powerful presence in the database and ERP realms. Currently, for every $3 spent worldwide on Windows-based servers, $1 is spent for Linux-based servers. Most organizations either already have Linux servers with critical information to protect or they could soon.
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CRM Buyer 03/19/10
Excellent online customer service may be worth $17.3 billion in 2010, according to a new Ovum survey commissioned by StellaService. That's the round figure for the 10.7 percent premium the report suggests customers are willing to pay for good customer service. The survey was conducted across multiple categories -- financial services, healthcare, utilities and retail -- including both online and brick-and-mortar stores. The total value of great customer service across all categories, both online and off, was found to be $268 billion per year, or a 9.7 percent premium.
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MacNewsWorld 03/19/10
With an unwavering focus on Apple's forthcoming iBookstore, Amazon reportedly has begun pressuring e-book publishers to sign three-year contracts that ensure that no competing retailers will get better prices or treatment. The new tactics come hard on the heels of Amazon's conflict with Macmillan earlier this year over the publisher's switch to an agency model, whereby retailers such as Amazon act as agents of the publisher and earn a 30 percent commission on publisher-set prices. Those prices, Amazon asserted, were "needlessly high."
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