Twitter has joined a rapidly growing list of U.S. companies to report a major cybersecurity incident. The social network admitted late last week that it was able to shut down a live attack, but not before hackers may have been able to access personal information on 250,000 users. The social network...
LiveOps this week debuted LiveOps Engage, a browser-based desktop agent app that centralizes myriad channels -- phone, email, live chat, SMS, Twitter and Facebook -- on one screen. The screen also displays the history of past interactions with the customer. "This release is bringing together all of ...
BlackBerry 10 may have had its thunder stolen by "BlackBerry" -- that is, the announcement that "Research In Motion" has been deep-sixed, and the company name is now the same as its iconic brand. The rebranding is an effort to put more juice behind the launch of the highly anticipated new BB10 opera...
Facebook dropped a bombshell on its developer community last week with the rollout of a clarified platform policy -- one that de-friends certain apps. The new policy spells out which types of apps can use its data. Namely, developers must show "reciprocity"; their apps must let users post content to...
The handset maker previously known as RIM on Wednesday launched its new BlackBerry 10 smartphones: the Q10 with the familiar QWERTY keyboard, and something new for the company -- the touchscreen-based Z10. BlackBerry, as the firm is now called, will release the Z10 in the United States in March with...
Google has added more detail to its map of North Korea this week, giving users a better glimpse into the infrastructure of the highly secretive country. Much of the map is still relatively blank compared with Google's detailed maps of other countries. In some parts, though, the map shows information...
It's fairly common practice today for major brands to have a social media team at the ready to respond to customer complaints on social networking sites like Twitter and Facebook. The practice is so widespread that the Call Center Satisfaction Index report released last week by CFI Group found that ...
This week's revelation that a pornographic video briefly made the "Editors Picks" recommendations for the new Twitter app Vine is raising questions about whether the ultra-short form video-clip sharing app is at risk for more such content -- and whether this could scare users away from the service.
Today's workforce never truly switches off due to the proliferation of mobile devices and the blurring line between our personal and professional lives. Some have questioned whether this "always on" mentality will ultimately cause more harm than good, both for individuals and businesses as a whole.
A French court has ordered Twitter to hand over data that could help identify users who posted racist messages on the service's website, acting on a complaint filed in October by the Union of French Jewish Students. The 17th Chamber of the Paris Criminal Courts also wants Twitter to make it easy for...
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