How can companies establish effective customer relationship management in the heat of battle? We're not talking about a military action; the conflict in this case exists between entertainment companies and their customers. "For the most part, the entertainment industry and its customers have been at...
At its annual Insights business partner conference recently, Sage Software rolled out a new iteration of its SalesLogix application which, given the number of advancements the platform offers users, is deceptively numbered version 7.2. "I think the company undersold itself when it didn't call it ver...
TimeLinx Software has announced TimeLinx CRM 5.0, which combines time, task and expense tracking for client projects, with sales and marketing data captured by traditional CRM systems. The product's features include a Web-based and network time sheet client, Microsoft Project synchronization and a r...
Earlier this month, Sage Software announced it had acquired one of its longtime partners, Corum, a Canada-based provider of CRM technology. It was a significant deal for the company, said Dave Batt, senior vice president and general manager of Global CRM, as the acquired technology matches one of th...
For decades Sage Software has focused on the mid-market and SMB space, selling a variety of accounting back office and CRM oriented front office applications around the world, but the company has always been something of an odd duck in the business software market. For starters, Sage has been throu...
According to a February JupiterResearch survey, 59 percent of small businesses that generate between US$100,000 and $5 million in annual revenue and 74 percent of those making in excess of $5 million are heavy users of mobile phones. Whether they work on their own or have 100 employees, more than ha...
Whoever controls the basic customer information controls the front office. In order to have the customer information, you need to have a data schema that can support it. That means a schema that supports things like products, invoices, purchase orders and much more. If you think this is beginning...
Several macro trends are working their way through the CRM industry right now and having a direct impact on how CRM is sold. These trends include application hosting, tailoring horizontal CRM applications to fit the specific needs of vertical markets, and increasing reliance by software vendors on ...
Twelve months ago, CRM faced some resentment in many organizations, but as the year progressed it began proving its value. "2004 was mainly a year of validating that CRM works, rather than [focusing] on major new functionality. A lot of companies focused on governance and integration, making what th...
Daily
Several times a week
Occasionally
Never
I can't tell when apps use AI
Enter your Username and Password to sign in.