More than half of all consumers say a negative online experience leads to online and offline abandonment. With the click of a mouse, a customer who has invested time and effort researching your products and services online, and who may have purchased something from your site or store in the past, wi...
PlayStation 3 owners will be able to see and be seen this summer with a new accessory for its next-generation gaming console Sony announced Thursday. The PlayStation Eye is an intelligent camera and noise-canceling microphone that the game maker said will expand and boost gaming and communication op...
For years, vendors have argued the merits of click-to-call versus click-to-chat, but most analysts now agree that both solutions are an effective means of reaching out to Web site visitors to engage them in conversation. There is little doubt that nearly any company with a Web presence can see posit...
MySpace claimed almost 5 million registered users in 2005, and that number has grown to exceed 70 million today. Though currently the most popular, MySpace is only one of a number of social networking sites online, and their attractiveness to teens and pre-teens has spawned worry over a growing Inte...
Microsoft and AOL on Monday joined forces with the United Kingdom's new Child Exploitation and Online Protection Center. The alliance could see photographs of convicted pedophiles posted on the Internet. The organization will bring together law enforcement officers, specialists from children's chari...
British telephone company BT Group yesterday said it would begin testing Microsoft's TV Internet Protocol Edition software platform to deliver TV over broadband in the United Kingdom early next year. BT plans to offer its customers interactive features such as video games, voting, gambling, and onli...
Yahoo has shut down dozens of Internet chat rooms after questions were raised about whether the sites were being used by adults to lure minors into sexual encounters. The portal also removed a feature that lets users create their own chat rooms in Yahoo's popular chat community area, but Yahoo-spons...
Microsoft will release the beta of its long-talked-about Longhorn Server in August, at about the same time as it releases the beta for the Longhorn desktop OS, Senior Vice President Bob Muglia said in an online chat last week. Muglia also suggested that the company may be working on a home version o...
Microsoft is edging closer to a release of its long-awaited new operating system -- code-named Longhorn -- with the debut of two technologies expected to be included in the OS, and the announcement of a new suite of applications for next year, Microsoft Office 12.0. "Those areas where Office has got...
A new study by a researcher at Cornell University indicates people are more likely to be truthful in e-mail communications than in other media or even in face-to-face conversations. The report, to be unveiled in detail at a human-computer interface conference in Vienna, Austria, this spring, is beli...
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