Airline travel experiences were relatively satisfactory for passengers in 2012, based on a number of metrics -- except for the most telling one of all: customer complaints. Those rose sharply, according to the Airline Quality Rankings Report, which examined 14 of the largest U.S. airlines and their ...
The rural broadband delivery business is rapidly changing. When Dish Network's super-cheap broadband-via-satellite service, dishNET, went live in October, it prompted a satellite Internet price-war. dishNET download speeds reach 10 Mbps. Service starts at $39.99 a month for 10 GB of data at 5 Mbps i...
A Like on Facebook goes a long way. Seventy percent of consumers who engage in social media make purchases from brands they are connected to, according to a new study released by SocialVibe. Connections form when a consumer clicks Like on Facebook, Follows a brand on Twitter or interacts with a bran...
"GUYS, young people like to hang out in groups, and The Times is ON IT." So goes The Times Is On It, the latest parody account to take Twitter by storm. Creator Benjamin Kabak's running joke is on The New York Times for its breathless reporting of everything obvious. On Monday, though, @NYTOnIt sudd...
One would almost think we have entered a stage of customer service nirvana: Two industry categories not ordinarily associated with high levels of customer service satisfaction -- airlines and fast food -- have garnered relatively good scores in a new American Customer Satisfaction Index report. The ...
Customer satisfaction with the airline industry took a dip in J.D. Power and Associates' 2012 North America Airline Satisfaction study after two consecutive years of improvement. The drop was not a large one; overall, passenger satisfaction dropped to 681 index points on a 1,000-point scale. In 2011...
Twitter has updated its site and dramatically streamlined its user interface with an eye to attracting new users -- not to mention brands. The new look is based on tabbed sections where users can spruce up their profiles and better organize their content. Businesses get the same privilege, with the ...
Delta Airlines has pulled it flights from three travel aggregation sites, including BookIt.com, CheapOAir.com and OneTravel.com. Delta will honor fights that were booked on those sites before its mid-December cutoff. However, Delta did not opt to remove its listings from the travel site Orbitz, whic...
A tweet that may prove sweet for Google's bottom line has sparked discussion about what constitutes public relations in the age of social media. "There are over 300,000 Android phones activated each day," Google Android development director Andy Rubin -- aka Twitter user "Arubin" -- tweeted Dec. 8 t...
Twitter on Wednesday launched its @earlybird service, aimed at providing its some 75 million members with daily deals and creating a revenue stream for itself. The first offering from the service was a discount on tickets to see the critically panned movie "The Sorcerer's Apprentice" from Disney and...
Yes - I'm more likely to buy with flexible payment options.
Sometimes - It depends on the item and terms.
Rarely - I typically prefer paying upfront to avoid debt.
Not at All - My purchase decisions are based on need and budget.
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