AT&T has won one of the largest commercial contracts in its history, the company announced Wednesday -- a massive five-year global networking contract from automotive giant General Motors. The deal, which is worth nearly $1 billion, calls for AT&T to deliver next-generation telecommunication...
As consumers experiment with the Linux operating system and consider switching from Windows, the first carryover they expect to find is applications for virus and spyware protection. However, few exist because Linux does not need them. Nearly all Linux distributions bundle a firewall package, but th...
Outsourcing and the establishment of captive customer service operations offshore depend on labor markets to supply qualified talent at affordable rates. Without appropriate personnel, nothing is possible. The globalization of information technology and IT-enabled services is leading to the global...
Newsgator Technologies, an RSS platform company, has entered into a multi-year partnership with Tokyo-based, IT services company Agrex to bring a localized, behind-the-firewall version of the Newsgator Enterprise Server to Japan. The Newsgator Enterprise Server, which can be integrated with Microsof...
IBM on Thursday said it will buy MRO Software in an all-cash transaction worth about US$740 million, or $25.80 per share. The acquisition is expected to close in the fourth quarter of this year. MRO provides asset and service management software and consulting to manage the purchase, maintenance and...
Government entities around the world are not only increasing their use of free and open source software, they are actually sharing, collaborating and coordinating in open source fashion to meet federal, state and local government IT needs, recent data suggests. IDC's government IT research company G...
As the trend toward outsourcing grows, companies are gradually turning to "smartsourcing" to make the practice work for optimum effect. "When a company is smartsourcing, it is leveraging its strengths and managing its 'weaknesses' -- so to speak -- through strategic partnering," said Carl Frappaolo...
Recent data out of McKinsey & Co. reveals that offshore outsourcing providers have only captured 10 percent of a potential US$300 billion business. One opportunity for new growth is IT services. Business processes outsourcing will continue along the curve it has established, but McKinsey predict...
IBM said Tuesday it would triple the amount it spends to build out its India operations over the next three years, spending US$6 billion to hire workers and build research labs and other facilities. CEO Samuel J. Palmisano announced the planned investment during a speech to some 10,000 of IBM's 43,0...
What can firms do to ensure that they are appropriately compensated for lost time when their hosted CRM system goes down? Uptime guarantees and service level agreements are standard with most traditional hosting providers, but some software-as-a-service specialists -- like CRM SaaS leader Salesforc...
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