Retailers performed well this holiday season in terms of customer satisfaction across multiple channels, according to the ForeSee Experience Index: 2013 U.S. Retail Edition, which was released this week. The report focuses on customer satisfaction at the company level and queried consumers about eve...
Do you ever wonder why some companies flourish and grow while others struggle? Why you love doing business with some but not others? It all has to do with how they interact with customers. My family has been going to the beach every summer for as long as I can remember. Hilton Head Island in South C...
The U.S. Supreme Court heard arguments this week in a copyright infringement case involving textbooks resold on eBay. The outcome could have lasting effects for those who sell products in the U.S. that were made abroad. The case centers around Thai student Supap Kirtsaeng, who partially financed his...
Vizio rolled out its first line of computer devices Thursday, including CN15 laptops, the CT14/C15 Ultrabooks, and CA24/CA27 all-in-one PCs. The thin, metallic devices in the computer line have drawn comparisons to products made by Apple. And with the clean Microsoft Signature user interface, they g...
Well, today is your first day back (if you live in the U.S.) from the long Thanksgiving holiday, and you are likely still suffering through a bit of a food coma hangover and are wondering where your waist went. Trust me, it went on a long vacation and probably won't come out again until summer -- or...
This CES was full of surprises -- from Microsoft announcing Windows on ARM, to both AMD and Intel coming up with solutions no one had seen coming, to Nvidia building a Super ARM blended graphics/processor chip. And the TV company making most of the announcements wasn't Panasonic, Sony or Samsung -- ...
Intel managed to draw a standing-room-only crowd at its Wednesday press event. Even those who were fortunate enough to get a seat had to fight for elbow room. The main event, of course, was Sandy Bridge, the new line of processors Intel broke news with earlier this week. Wednesday's event was a more...
All the recent news about Facebook -- from its founder being named Time magazine's Person of the Year to Goldman Sachs placing a $450 million bet on its future profitability -- makes it clear that social networking platforms are hot commodities. It's also clear, however, that not all social networki...
Sony has issued a voluntary global recall of 535,000 Vaio notebook computers after reports of a defect in the devices' temperature control software was brought to its attention. The flaw can cause the notebook to overheat, sometimes to an extreme degree. The recalled products are from the VPCF11 Ser...
3-D is definitely not just for cheesy drive-in movies anymore. It's done great box office with animated films, and that big 3-D sci-fi action movie "Avatar" coming out this weekend has won over a lot of early reviewers, at least on a technical level. But one of these days you won't have to go out to...
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