Facebook CEO Mark Zuckerberg did not pull any punches Wednesday in describing the U.S. government's communications approach to revelations that the National Security Agency has been accessing digital conversations around the world -- and using tech companies such as Facebook in the process. "Frankly...
Nice Systems has introduced a Contact Center Video Recording platform to its Nice Interaction Management suite. While not in great demand yet, this feature surely will draw more interest if customer service and regulatory trends continue on their current trajectory. The feature allows organizations ...
I've been charting the evolution of the corporate app store idea in this column for more than three years. Until recently, most of the focus has been on how various service providers and other institutions can establish app stores to resell apps to their customers. Now, enlightened CIOs are discover...
In a world of mostly proprietary video platform developers, success for an open source startup requires very sharp cutting-edge technology. For Kaltura, part of the secret has been making sure that competitive edge is never dulled by settling for being just good enough. The company's management phil...
Pegasystems held PegaWorld in 'PegOrlando' this week, and a good show it was. I have always wondered about the difference between CRM (social and otherwise) and BPM, or business process management, so I was happy to attend. Both CRM and BPM deal with the interaction between the vendor and customer,...
After taking it on the chin for its alleged attacks on U.S. media outlets -- and for its army reportedly backing hackers engaged in cyberespionage around the world -- China returned fire. The government claimed its defense and military ministries' websites are being bombarded with 144,000 hacking at...
While many Americans watched the wrap-up of the Super Bowl Feb. 3, the band of hackers called "Anonymous" broke into a Web-facing server at the Federal Reserve and pilfered a list of some 4,000 people who work in the banking industry -- many of them ranking executives at banks and credit unions. Lat...
Bank of America's online banking operations crashed last Friday, cutting customers off from their accounts and reportedly disrupting the customer phone service to boot. It was the 1st day of the month -- a day when customers typically access their accounts to make sure paychecks have been deposited...
Hackers are actively attacking some of the largest banks in the nation, U.S. Homeland Security Secretary Janet Napolitano warned this week. Napolitano declined to go into detail about the types of breaches or what kind of information -- if any -- had been taken. She brought up her concern about atta...
A week-long cyber attack on some of the nation's largest banks last week most likely wasn't the Armageddon headline writers made it out to be. "It's ridiculous to consider an attack that takes your website offline for a few hours the world's worst nightmare scenario," said Jeffrey Carr, CEO of Taia ...
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