Open-source innovations and the Linux operating system continue to set complacency aside. Here's a roundup of the latest developments from the Linux Foundation, Red Hat Enterprise Linux, SoftMaker, and the Google Open Source Security Team...
Microsoft's announcement of its two new metaverse apps comes on the heels of Facebook announcing a name change to Meta, a sign that it sees building out the metaverse as the key to its future success. "It's a hot topic, so Microsoft jumped on the attention that Meta-the-company has been getting," ob...
A new Forrester survey commissioned by Capgemini, Salesforce, and MuleSoft reveals companies face the same recurring customer experience (CX) struggles. They lack an integrated single source of truth for customer data and are strapped with subpar personalization capabilities.
When a complex need arises, customers expect to be connected to a well-prepared agent who can quickly resolve the situation. That fix must be applied in a way that leaves both the customer and agent feeling great about the outcome. Fortunately, the technologies now exist that allow contact centers t...
New research suggests that retailers may not be fully prepared to handle the expected increase in online shopping and risk considerable shopper bounce to their competitors. Nearly three-quarters of respondents to a survey of 1,500 consumers said their reason for "bouncing" off an e-commerce site res...
At the Qualcomm Smart Cities Accelerate 2021 event last week they talked about the advantages that those living in a smart city would enjoy. Smart cities are coming, though I agree with Qualcomm that most will likely be done poorly and need to be redone due to the lack of city and state expertise in...
Despite becoming increasingly viable, many people don't understand what quantum computing is, and how it differs from classical or binary computing. We spoke with experts in the field of quantum computing to help explain; and get their assessment of how this emerging technology could eventually chan...
Botify is not a typical search engine optimization tool. It is a platform to fix a company's indexing issues that helps its customers' businesses rank better, get more traffic, and generate more revenue. Botify's technology turns organic search into an efficient, measurable, and sustainable channel ...
Adobe on Aug. 19 announced it has entered into a definitive agreement to acquire cloud-based video collaboration platform Frame.io. The acquisition joins Adobe Creative Cloud's video capabilities with Frame.io's cloud-first workflow functionality to create an end-to-end video collaboration platform.
Policymakers should be fostering the use of artificial intelligence in making workforce decisions, not inhibiting it, according to the Center for Data Innovation. In a report released Monday, the global think tank called on governments to encourage AI adoption and establish guardrails to limit harms...
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