Generative AI's appeal stems from the potential to lower costs (labor) while maintaining close customer relationships. Hence, CRM vendors are all over it, like junkyard dogs...
Salesforce’s quantum characteristics are largely due to its ability to let its machines generate some of its products, and that will continue.
It's vital to stay ahead of the activists and to act before they force your hand, even if the results will be very similar. Staying ahead means possibly keeping some activists off your board of directors.
Activist investors frequently, but not always, strip a company of its equity, load it with debt, and cast it off, a quivering hulk of a once dynamic company. It's too early to say this fate awaits Salesforce, and it's important to see the process work out because there is some truth in the need for ...
Almost every major tech company is experiencing a round of layoffs, even though most are making good profits. Many people have never seen vast layoffs like this, so the honest question is, why is this happening?
The model for success in CRM always went through first helping customers do right by their customers, but then also helping the second generation of customers help their customers in turn, and not just customers but stakeholders -- employees, partners, localities -- all of them.
The need for greater spending control in a tough economy, plus bulging inventories of best-of-breed apps, suggests that 2023 might be challenging for smaller CRM vendors.
Implicit in the failure idea is that you succeed now and then, and it’s only to get to the successes that we seek fast failure. If it ain’t gonna work, let’s be done with it and try something else.
The awards to four tech companies have sequential contract numbers, so the $9 billion bandied in the press really looks like $36 billion.
Maybe it's time to reinvent the corporate research lab for IT in the 21st century. If Salesforce isn't a good pick to bring back the corporate research lab, I don't know who could. I think Bret Taylor could run it, which might be a greater use of his prodigious talents.
Important to me so I can accept, deny, or customize my preferences before entering a website.
Inconvenient, but a fair exchange for knowing the website operator is likely serious about privacy and compliance.
An endless, unnecessary burden with a minimal effect that I wish was gone.
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