IT

Avoid AI hype and ruthlessly cut failed projects, advises a new Forrester report outlining best practices for enterprises adopting artificial intelligence.

Despite the growing disdain for the cumbersome process of creating and entering passwords, the transition toward a future without them is gaining traction at a surprisingly slow pace.

New research reveals that disorganization, not cost, is the key driver behind improper IT hardware disposal, exacerbating the growing e-waste crisis.

Cyber insurance premiums are soaring as insurers limit what's covered, exposing a gap in cybersecurity financial safety nets, according to a new report.

Find out why CCI Kenya Managing Director Rishi Jatania believes the future for customer service is a fine balance between automation and skilled contact center agents.

With most of the hype now behind artificial intelligence, Gartner is predicting the technology will deliver transformational benefits in two to five years.

Smart factory initiatives integrating AI and machine learning offer opportunities for novel business models and revenue streams, but implementation challenges persist. Low-code/no-code platforms facilitate IoT integration, accelerating digital transformation and enabling manufacturers to adapt to ma...

A Salesforce survey of more than 1,000 technologists found that 75% of UX designers, developers, and IT managers want to reduce software's environmental harm, but half are unsure how to implement such changes.

What makes good documentation? Fundamentally it's about organization and ease of visual tracking. Here are some manifestations of that, in no particular order.