Analytics

Am I kidding me? Forecasting the year ahead? Sheesh! One of the reasons the task I set for myself is so daunting this year is that I believe we are in a massive transition state that affects the whole economy, CRM included. I think Tom Friedman got it right in version 2.0 of his Hot, Flat and Cro...

URL shortening -- a niche service that exploded into the mainstream along with Twitter -- has suddenly become a hotly competitive market, with a handful of new offerings. Market leader Bit.ly, as well as TinyURL and scores of other smaller players, now have to contend with Google and Facebook. The G...

IBM's recent Connect 2009 analyst conference provided fascinating insights into one of the company's most valuable assets -- its software group organization. IBM has long been recognized as a purveyor of enterprise-class computing systems, but during the past decade, the company's global services or...