Analytics

Mobile operators are facing a revenue dilemma these days. The numbers may vary according to which research you read, but the conclusion is the same: Data revenues are not even close to meeting escalating usage patterns. By way of example, AT&T estimates that mobile data traffic grew 50-fold betw...

Many mobile apps for CRM tend to deliver comprehensive versions of the original application. For example, one can use the mobile Salesforce.com app on a mobile device to carry out just about any CRM-related function that's possible using the enterprise version on a PC -- from monitoring the pipeline...

Cloud computing and Fusion Apps were the major points of Oracle CEO Larry Ellison's keynote speech at Oracle OpenWorld 2010 on Wednesday. Ellison also took several swipes at Salesforce.com and its CEO, Marc Benioff. His speech concluded with an extensive demonstration of Fusion Apps, assisted by sev...

I don't know how much Oracle spends on research and development each year. I know the biggest piece is being spent on CRM these days, something that warms my heart. The R&D number is in the billions of dollars, and though I cannot confirm it easily, the number seven seems about it. Judging by...

IBM has made a $1.7 billion offer to acquire Netezza, a data warehouse specialist that allows users to analyze huge amounts of data very quickly by integrating hardware with analytics applications. Since IBM announced its offer, Netezza's stock price has risen past the $27 per share price it reflec...

SAP has stepped up its analytics offerings with the launch of a family of industry-specific BusinessObjects applications, many of which were co-designed with users. SAP Co-CEO Bill McDermott introduced the analytic offerings at DEMO Fall 2010 on Tuesday, joined by a slew of early adopter customers w...

Social CRM has earned widespread appreciation as a real business tool. It's no longer an idea or a theory or a hunch. However, it's still a new idea, and many are approaching it with trepidation because its impact on the bottom line is not yet well understood. I don't believe there's a single set of...

Nokia on Friday announced that it will purchase San Francisco-based mobile analytics firm Motally. The Finnish mobile phone giant did not disclose what it's paying for Motally, but it said the transaction is scheduled to close in the third quarter. The purchase is aimed at helping Nokia, which is lo...

On July 5, Pitney Bowes announced it had received acceptances for over 90 percent of the existing issued ordinary shares of Portrait Software, a leading provider of solutions that focus on enhancing customer relationship management systems and enabling clients to achieve improved customer retention ...

This year, the CRM Evolution event was true to its name. The organization of the show reflected the way thinking about CRM has changed over the years, with a breakdown into three tracks: CRM, Social CRM and Deployment Strategies. Really, the tracks parallel the state of CRM for its users -- or rathe...