Analytics

Selling teams continue searching for ways to reduce the amount of time sales representatives spend uncovering relevant company or contact information before following up with the leads introduced to them within the pipeline. In December 2009 and January 2010, Aberdeen surveyed more than 500 executiv...

As I reported in this space earlier this year, a growing number of IT professionals are putting aside their apprehensions about Software as a Service and cloud computing, and investigating how they can utilize these "on-demand" solutions to address their day-to-day IT management requirements. Now, a...

Have you ever held a magnifying glass to your computer monitor and counted the pixels one by one? That's the level of detail revealed about your website by search engine crawlers: every word, title, image, meta tag and load time for every page. They know more about your site than you do. What crawle...

Cisco on Wednesday announced two products and a rich media capture platform to extend its contact center capabilities. One product is SocialMiner, software that lets companies search the Web for relevant material. The other product is Cisco Finesse, a Web 2.0 collaboration desktop for customer care ...

A lot of information is coming together this quarter that begins to put a new spin on social CRM. While we've all been busy getting networked in our personal lives and professionally, a huge mountain of data has been accumulating that will make our work in social technology more valuable. Last week...

Oracle announced Tuesday that it will acquire ATG -- a provider of e-commerce applications and platforms -- for $6.00 per share, or approximately $1 billion in cash. Oracle and ATG both pointed to the complementary nature of their applications. ATG provides an e-commerce platform that includes a cro...

Online consumers are more demanding than ever. They have little, if any, tolerance for website issues, poor site design or longer-than-necessary processes. For organizations with e-commerce channels, this leaves little margin for error. In fact, research indicates that when saddled with an unsatisfy...

Based on the findings of the Competitive Framework and interviews with end-users, Aberdeen's analysis of the Best-in-Class demonstrates that the success of the contact center strategy depends on a combination of specific capabilities and technology enablers. Aberdeen's research has identified sever...

At the beginning of July, MicroStrategy rolled out MicroStrategy Mobile -- a platform designed to allow companies to extend their on-premise business intelligence application to the mobile environment. The following day, VHA, a provider of supply chain management services to reduce healthcare costs...

Microsoft announced a new price point for Microsoft Dynamics CRM Online 2011 at Convergence 2010 Europe, which kicked off Thursday in London. When it is generally released at the beginning of next year, it will be available for $34 per user, per month, for the first 12 months of service. That price...