Analytics

If ever there was a case for conducting online customer surveys, Adam Lasky, global social media coordinator at Spreadshirt, has lived it. "A week after a customer makes a purchase on the Spreadshirt platform, we follow up with a customer review survey," Lasky said. That's how the company learned th...

Anyone who's ever made a presentation with data knows that making data presentable isn't always easy. That's part of the rationale behind Databoard, a new tool from Google that's designed to help users do just that. Announced on Tuesday, Google Databoard gives users a new way to share data insights....

I still see far too many examples of content confusing the ideas of data and information. Sometimes it seems a writer is simply trying to avoid being redundant when using data and information in the same sentence to mean the same thing. Of course, they are different, and the result is unnecessary co...

Open cloud provider Rackspace has entered into a yearlong contributor agreement with CERN openlab whereby it will deliver a hybrid cloud solution based on OpenStack to help CERN research the origins of the universe, the company announced on Monday. CERN openlab provides a framework for testing and v...

E-commerce companies rely on Big Data to glean valuable, real-time insights that drive smarter, more profitable business decisions. Problems can arise, however, when Big Data infrastructures become riddled with bottlenecks and don't perform optimally, causing critical intelligence to be delayed or u...

A U.S. Federal Trade Commissioner is urging consumers to take more control over their data. The call to action comes as revelations that the NSA is spying on Americans to an unprecedented degree continue to shake the country. Unease has been mounting over the amount of data companies are handing ove...

AOL has joined the throng of companies launching RSS readers in the hope of attracting the users who will be without their Google Reader feed come July 1. AOL is positioning its entry as the single online spot readers can turn to for content from all their favorite websites. AOL Reader will be avail...

OK, the title's a cheap riff on the T.S. Elliot book of poems that inspired Cats -- but stay with me, this goes places. A big group of cats is called a "clowder." What if we could access a clowder of big data? Big Data has been taking up a big part of my conscious life lately, what with all the anal...

Pegasystems held PegaWorld in 'PegOrlando' this week, and a good show it was. I have always wondered about the difference between CRM (social and otherwise) and BPM, or business process management, so I was happy to attend. Both CRM and BPM deal with the interaction between the vendor and customer,...

It has been a busy three years for Bonitasoft. Since its launch, the company has: 1) commercialized its open source business process management technology, which it created out of the Bonita Project in the mid-2000s; 2) pulled in $28 million in venture funding; and 3) attracted some 600 customers, i...