With helpdesk, knowledge management, customer portal, email auto response, project management, and mobile access capabilities, Soffront prides itself on being a one-stop shop for customer service solutions. “The customer service solution we offer is pretty comprehensive,” said Manu Das, CEO of Soffront. “That’s what our system does best.” Soffront’s Customer Helpdesk and Customer Portal creates a ticket when a call or email is received, a process expedited by Soffront Email Response. The customer can then close the ticket based on the response.
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Soffront Offers a One-Stop Customer Service Shop
Posted by: Maria Verlengia December 27, 2010 05:00 AMWith helpdesk, knowledge management, customer portal, email auto response, project management, and mobile access capabilities, Soffront prides itself on being a one-stop shop for customer service solutions. “The customer service solution we offer is pretty comprehensive,” said Manu Das, CEO of Soffront. “That’s what our system does best.” Soffront’s Customer Helpdesk and Customer Portal creates a ticket when a call or email is received, a process expedited by Soffront Email Response. The customer can then close the ticket based on the response.