LiveOps is a cloud-based company that has two businesses. It began by providing call center outsourcing services through a network of more than 20,000 independent home-based agents, then began offering its contact center Platform as a Service. Monster.com describes LiveOps as the nation’s largest domestic outsourced call center. LiveOps call center agents run their own home-based businesses using a PC, an Internet connection and the phone, making their own schedules. The company claims it gets 33 percent more revenue per campaign than traditional call center outsourcers.
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The Contact Center in the Cloud: Q&A With LiveOps VP Jeremy King
Posted by: Richard Adhikari December 14, 2010 05:00 AMLiveOps is a cloud-based company that has two businesses. It began by providing call center outsourcing services through a network of more than 20,000 independent home-based agents, then began offering its contact center Platform as a Service. Monster.com describes LiveOps as the nation’s largest domestic outsourced call center. LiveOps call center agents run their own home-based businesses using a PC, an Internet connection and the phone, making their own schedules. The company claims it gets 33 percent more revenue per campaign than traditional call center outsourcers.