FuzeDigital characterizes its customer service solution as social business software that uniquely blends comprehensive multichannel support and online community technologies. “The Fuze Suite is a blending of SCRM and E2.0 technologies,” said Chuck Van Court, president of FuzeDigital. The community knowledge base, search engine capabilities, the new Fuze Social module, and the ability to support all stakeholders with a single system set the Fuze Suite apart.
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FuzeDigital Plays on Big Customer Service Vendors' Turf
Posted by: Maria Verlengia December 20, 2010 05:00 AMFuzeDigital characterizes its customer service solution as social business software that uniquely blends comprehensive multichannel support and online community technologies. “The Fuze Suite is a blending of SCRM and E2.0 technologies,” said Chuck Van Court, president of FuzeDigital. The community knowledge base, search engine capabilities, the new Fuze Social module, and the ability to support all stakeholders with a single system set the Fuze Suite apart.