LiveOps, a contact center software and call center outsourcing provider, recently announced six new features designed to enhance its contact center cloud solution. The enhancements include Call Flow Authoring Studio, configurable recording, real-time configurable dashboards, call visualization reporting, APIs and powerful administration tools. LiveOps, which began in 2003, currently offers cloud-based contact center solutions: Contact Center Cloud, an end-to-end application hosted in the cloud; and call center outsourcing, or “workforce in the cloud.”
Loading ...
6 New Reasons to Give LiveOps a Look
Posted by: Maria Verlengia January 3, 2011 05:00 AMLiveOps, a contact center software and call center outsourcing provider, recently announced six new features designed to enhance its contact center cloud solution. The enhancements include Call Flow Authoring Studio, configurable recording, real-time configurable dashboards, call visualization reporting, APIs and powerful administration tools. LiveOps, which began in 2003, currently offers cloud-based contact center solutions: Contact Center Cloud, an end-to-end application hosted in the cloud; and call center outsourcing, or “workforce in the cloud.”