To remain successful against the backdrop of complex market dynamics and increased competition, it has become critical for organizations to offer more evolved products and services that are not only cost-effective, but also extendable, scalable and focused on improved customer experience. Cloud computing, in its maturing stage, is seen as a very promising technology of the future that can be critical to lower investment and maximize ROI in the enterprise CRM space.
As you may have seen IBM announced a Global Alliance with tiny SugarCRM. IBM literally only has 20 total Global Alliance partners including the likes of SAP, Oracle, Cisco...the who's who. Partnering with Cloud Based Sugar is certainly an indication that the Enterprise is Ready and IBM is going to support it.
You mentioned ERP integration in the cloud...well that's already there. Check out IBM's recent acquisition of Cast Iron Systems. Currently Cast Iron has many success stories of integrating Salesforce.com data with SAP and other off premise ERP applications....Sugar is next.
We are getting calls from enterprise accounts...the time for CRM is now!
There are a number of CRM solutions for different size companies and for different needs that are running in the cloud. Here's a list of some of the products and vendors for those looking into the space. http://cloudtaxonomy.opencrowd.com/taxonomy/software-as-a-service/customer-relationship-mgmt/
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Cloud Computing and Enterprise CRM: The Way Forward
Posted by: Karthik Nagarajan, Ragesh Vellat & Anshul Tiwari January 24, 2011 05:00 AMTo remain successful against the backdrop of complex market dynamics and increased competition, it has become critical for organizations to offer more evolved products and services that are not only cost-effective, but also extendable, scalable and focused on improved customer experience. Cloud computing, in its maturing stage, is seen as a very promising technology of the future that can be critical to lower investment and maximize ROI in the enterprise CRM space.
You mentioned ERP integration in the cloud...well that's already there. Check out IBM's recent acquisition of Cast Iron Systems. Currently Cast Iron has many success stories of integrating Salesforce.com data with SAP and other off premise ERP applications....Sugar is next.
We are getting calls from enterprise accounts...the time for CRM is now!
Scott Taback
http://www.highlandsoluitons.com