Oracle CRM On Demand for Partner Relationship Management has integrated a social application that gives users a sense of what customers, partners and employees are saying about a particular sale or activity or client — and in an orderly fashion. The challenge Accept360 addresses with its application, according to Senior Product Manager Brian Glover, is how to preserve valuable data and feedback from customers that otherwise would get lost in emails or notes. “If they are not prioritized and processed, they will just die on the vine,” said Glover.
Loading ...
Accept360 for Oracle CRM Keeps Track of Good Ideas
Posted by: Erika Morphy March 18, 2011 05:00 AMOracle CRM On Demand for Partner Relationship Management has integrated a social application that gives users a sense of what customers, partners and employees are saying about a particular sale or activity or client — and in an orderly fashion. The challenge Accept360 addresses with its application, according to Senior Product Manager Brian Glover, is how to preserve valuable data and feedback from customers that otherwise would get lost in emails or notes. “If they are not prioritized and processed, they will just die on the vine,” said Glover.