Applications delivered as Software as a Service are great. They allow businesses to scale their operations, reduce up-front costs, relieve themselves of tasks like backups and software updates, and speed up deployment of applications. They’re simple to implement (in most cases). But, oddly, I think the ease with which cloud-based CRM can be deployed and integrated creates the impression that users can then pick it up with the same level of ease. And that’s a big mistake.
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Why Does CRM Training Get Short Shrift?
Posted by: Christopher J. Bucholtz April 14, 2011 05:00 AMApplications delivered as Software as a Service are great. They allow businesses to scale their operations, reduce up-front costs, relieve themselves of tasks like backups and software updates, and speed up deployment of applications. They’re simple to implement (in most cases). But, oddly, I think the ease with which cloud-based CRM can be deployed and integrated creates the impression that users can then pick it up with the same level of ease. And that’s a big mistake.