eGain recently introduced a multidimensional search function to its knowledge agent and its self-service product lines. In essence, it is two sides of the same coin in that it provides the same functionality to both the agent desktop and the computer screen that a customer uses when searching for an answer. The feedback the company has received since it added what it has dubbed “multisearch” to these products has been positive from both quarters, said Anand Subramaniam, vice president of marketing. “In fact, it is helping us win new deals.”
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eGain Amps Up Search Functionality for Agents and Customers
Posted by: Erika Morphy April 22, 2011 05:00 AMeGain recently introduced a multidimensional search function to its knowledge agent and its self-service product lines. In essence, it is two sides of the same coin in that it provides the same functionality to both the agent desktop and the computer screen that a customer uses when searching for an answer. The feedback the company has received since it added what it has dubbed “multisearch” to these products has been positive from both quarters, said Anand Subramaniam, vice president of marketing. “In fact, it is helping us win new deals.”