If you like speaking with live customer service reps about service issues without having to first endure a long and frustrating wait on the phone, then shop at
Sierra Trading Post. That is one conclusion that can be drawn from a study of online retailers released by StellaService, which found that the retailer made customers wait on hold for just six seconds, on average, before a live rep came on the line. That is the shortest average time of the 100 Internet retailers studied in the survey.
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Top 100 Etailers Get Email, Phone Response Report Cards
Posted by: Erika Morphy June 14, 2011 05:00 AMIf you like speaking with live customer service reps about service issues without having to first endure a long and frustrating wait on the phone, then shop at
Sierra Trading Post. That is one conclusion that can be drawn from a study of online retailers released by StellaService, which found that the retailer made customers wait on hold for just six seconds, on average, before a live rep came on the line. That is the shortest average time of the 100 Internet retailers studied in the survey.