CDC Software’s Pivotal CRM Customer Service and Support has launched, with major changes to the application’s integration with social media and email, and more configuration options. This module was developed for the Pivotal 6 platform, which was built on the .Net Framework. The biggest jump in functionality, in the opinion of Ehab Samy, director of product management, CRM applications for Pivotal CRM, is the tight email and social media integration into the service operation’s work flow.
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CDC's Pivotal CRM Boils Down Social, Email Integration to 1 Click
Posted by: Erika Morphy July 5, 2011 05:00 AMCDC Software’s Pivotal CRM Customer Service and Support has launched, with major changes to the application’s integration with social media and email, and more configuration options. This module was developed for the Pivotal 6 platform, which was built on the .Net Framework. The biggest jump in functionality, in the opinion of Ehab Samy, director of product management, CRM applications for Pivotal CRM, is the tight email and social media integration into the service operation’s work flow.