Computer software requires an enormous amount of support. That fact has enriched companies such as Oracle and SAP, which levy annual support fees of about 20 percent of the sale prices of their applications. That’s one of the things that just sticks in the craw of Clint Oram, chief technology officer and a co-founder of SugarCRM, as he told CRM Buyer during a recent interview held prior to SugarCon 2011. “The best software doesn’t need support,” he said.
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Why the Best Software Doesn't Need Support: Q&A With SugarCRM's Clint Oram
Posted by: Richard Adhikari July 4, 2011 05:00 AMComputer software requires an enormous amount of support. That fact has enriched companies such as Oracle and SAP, which levy annual support fees of about 20 percent of the sale prices of their applications. That’s one of the things that just sticks in the craw of Clint Oram, chief technology officer and a co-founder of SugarCRM, as he told CRM Buyer during a recent interview held prior to SugarCon 2011. “The best software doesn’t need support,” he said.