Assistly, a SaaS customer service company, started out with the goal of helping its user base incorporate communications from all channels into the customer service hub. That means messages sent via social media, including tweets and Facebook posts, and even replies to routine transactional emails such as those sent to confirm a sale. In most companies, a response to that type of message lands in a cyberhole. “Our system is configured to treat email from a customer, no matter where it comes from, as one of the service inputs,” said SVP of Marketing Matthew Trifiro.
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Assistly Keeps Customer Communications From Falling Through the Cracks
Posted by: Erika Morphy August 12, 2011 05:00 AMAssistly, a SaaS customer service company, started out with the goal of helping its user base incorporate communications from all channels into the customer service hub. That means messages sent via social media, including tweets and Facebook posts, and even replies to routine transactional emails such as those sent to confirm a sale. In most companies, a response to that type of message lands in a cyberhole. “Our system is configured to treat email from a customer, no matter where it comes from, as one of the service inputs,” said SVP of Marketing Matthew Trifiro.