NanoRep, the developer of a help-desk application that employs a self-learning knowledge base, has just taken its fledging product global. An automatic language conversion feature now translates information into 34 languages, explained nanoRep CEO Doron Herzich. “The system can learn which language engine works best with which language. If someone asks a question in Spanish, for example, and the knowledge base for that company happens to be in English, the system will automatically do the necessary translations and spit the answer out in real-time.”
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The More Questions It's Asked, the Smarter NanoRep Gets
Posted by: Erika Morphy August 19, 2011 05:00 AMNanoRep, the developer of a help-desk application that employs a self-learning knowledge base, has just taken its fledging product global. An automatic language conversion feature now translates information into 34 languages, explained nanoRep CEO Doron Herzich. “The system can learn which language engine works best with which language. If someone asks a question in Spanish, for example, and the knowledge base for that company happens to be in English, the system will automatically do the necessary translations and spit the answer out in real-time.”