Managers of federal agency websites will be focusing on customer relations to meet the requirements of an ambitious program designed to improve the value of the government’s online public resources. Over the next two months or so, agencies will be drilling down into their website mechanisms to determine whether their electronic presence truly meets the needs of the public — in much the same way as a private sector firm measures audience satisfaction.
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Federal Agency Websites to Get Customer Relations Makeover
Posted by: John K. Higgins August 25, 2011 07:00 AMManagers of federal agency websites will be focusing on customer relations to meet the requirements of an ambitious program designed to improve the value of the government’s online public resources. Over the next two months or so, agencies will be drilling down into their website mechanisms to determine whether their electronic presence truly meets the needs of the public — in much the same way as a private sector firm measures audience satisfaction.