Customer interaction analytics specialist Nexidia has announced a new integration partnership with Teleopti, a provider of strategic workforce management solutions. The aim of the partnership is to enhance agent performance management by linking Nexidia’s performance measuring applications with Teleopti’s skills-based contact center agent forecasting and scheduling. “This allows contact center managers to take the intelligence from customer interactions and feed it into a workforce engine,” said Jeff Schlueter, VP of marketing and business development for Nexidia.
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Workforce Management Gets Intelligence Boost
Posted by: Denise J. Deveau September 26, 2011 05:00 AMCustomer interaction analytics specialist Nexidia has announced a new integration partnership with Teleopti, a provider of strategic workforce management solutions. The aim of the partnership is to enhance agent performance management by linking Nexidia’s performance measuring applications with Teleopti’s skills-based contact center agent forecasting and scheduling. “This allows contact center managers to take the intelligence from customer interactions and feed it into a workforce engine,” said Jeff Schlueter, VP of marketing and business development for Nexidia.