A couple of years ago I read The Black Swan and was so taken by the subject matter that I wrote a column about it. The book had to do with the kinds of unknown issues that can strike even well-understood processes. Now, Leo Sadovy, a vice president at SAS, has taken the concept further in a blog just posted Tuesday. Sadovy reminded me of the importance of “unknown unknowns” and risk, and in the process gave me insight into the power of social networking.
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Tight Couplings, Loose Couplings and the Knowable Unknown
Posted by: Denis Pombriant November 2, 2011 05:00 AMA couple of years ago I read The Black Swan and was so taken by the subject matter that I wrote a column about it. The book had to do with the kinds of unknown issues that can strike even well-understood processes. Now, Leo Sadovy, a vice president at SAS, has taken the concept further in a blog just posted Tuesday. Sadovy reminded me of the importance of “unknown unknowns” and risk, and in the process gave me insight into the power of social networking.