Forrester Research has been heating up the marketplace lately with a string of interesting reports and forecasts that impact CRM and the front office generally. One that I saw, “Capitalizing on Live Video Chat” by Diane Clarkson talks about the bright future of using video rather than text chat in sales, service and support. I like the video chat idea, and I can see many important applications for it, especially in a world that Thomas Friedman over at The New York Times thinks of as Hot, Flat and Crowded.
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The Problem With Straight-Line Projections
Posted by: Denis Pombriant December 7, 2011 05:00 AMForrester Research has been heating up the marketplace lately with a string of interesting reports and forecasts that impact CRM and the front office generally. One that I saw, “Capitalizing on Live Video Chat” by Diane Clarkson talks about the bright future of using video rather than text chat in sales, service and support. I like the video chat idea, and I can see many important applications for it, especially in a world that Thomas Friedman over at The New York Times thinks of as Hot, Flat and Crowded.