Ralph Waldo Emerson wrote famously in his essay “Self-Reliance” that “a foolish consistency is the hobgoblin of little minds.” These days, many people drop the “foolish” out of the statement and thus completely pervert the saying’s meaning, creating a justification to bash the idea of consistency. Consistency is a good thing — it’s the tendency that allows humans to replicate ways of doing things that work well, and thus enable us to shift our attention to new challenges.
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Consistency and the Customer Experience: Wise or Foolish?
Posted by: Christopher J. Bucholtz December 8, 2011 05:00 AMRalph Waldo Emerson wrote famously in his essay “Self-Reliance” that “a foolish consistency is the hobgoblin of little minds.” These days, many people drop the “foolish” out of the statement and thus completely pervert the saying’s meaning, creating a justification to bash the idea of consistency. Consistency is a good thing — it’s the tendency that allows humans to replicate ways of doing things that work well, and thus enable us to shift our attention to new challenges.