The mainframe application forms the core of the system where the bulk of the order processing takes place. The traditional mainframe UI in, say, SCOBOL (Screen COBOL) is being augmented/replaced through the front-ending applications built in VB, ASP, .Net, etc. The front-end screens fetch the customer account and order data from the mainframe database through custom connectors built in Java J2EE. There are no off-the-shelf connectors available in the market to fetch data from mainframes and interface with leading CRM COTS products like Siebel, SAP, Salesforce, Chordiant, etc.
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The Role of CRM in Logistics Companies' IT Strategies, Part 2
Posted by: Ajay Kapoor & Omesh Garg December 12, 2011 05:00 AMThe mainframe application forms the core of the system where the bulk of the order processing takes place. The traditional mainframe UI in, say, SCOBOL (Screen COBOL) is being augmented/replaced through the front-ending applications built in VB, ASP, .Net, etc. The front-end screens fetch the customer account and order data from the mainframe database through custom connectors built in Java J2EE. There are no off-the-shelf connectors available in the market to fetch data from mainframes and interface with leading CRM COTS products like Siebel, SAP, Salesforce, Chordiant, etc.