Computer software requires an enormous amount of support. That fact has enriched companies such as Oracle and SAP, which levy annual support fees of about 20 percent of the sale prices of their applications. That’s one of the things that just sticks in the craw of Clint Oram, chief technology officer and a co-founder of SugarCRM, as he told CRM Buyer during a recent interview held prior to SugarCon 2011. “The best software doesn’t need support,” he said.
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Who Needs Support? Q&A With SugarCRM CTO Clint Oram
Posted by: Richard Adhikari December 26, 2011 05:00 AMComputer software requires an enormous amount of support. That fact has enriched companies such as Oracle and SAP, which levy annual support fees of about 20 percent of the sale prices of their applications. That’s one of the things that just sticks in the craw of Clint Oram, chief technology officer and a co-founder of SugarCRM, as he told CRM Buyer during a recent interview held prior to SugarCon 2011. “The best software doesn’t need support,” he said.