TeleTech has been placed in the “Leaders” quadrant of Gartner’s Magic Quadrant: Customer Management Contact Center BPO, Worldwide, 2011, and Yesmail has announced the release of its “Look Book” in celebration of its recent awards for mobile-scalable email design. Meanwhile, West Interactive has released a major upgrade to its carrier grade Interactive Voice Response software, and VBrick Systems has unveiled its new Video Conference Streaming Gateway Module for its H.264 Distributed Media Engine.
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CRM Players' Accolades and Upgrades
Posted by: Denise J. Deveau February 6, 2012 05:00 AMTeleTech has been placed in the “Leaders” quadrant of Gartner’s Magic Quadrant: Customer Management Contact Center BPO, Worldwide, 2011, and Yesmail has announced the release of its “Look Book” in celebration of its recent awards for mobile-scalable email design. Meanwhile, West Interactive has released a major upgrade to its carrier grade Interactive Voice Response software, and VBrick Systems has unveiled its new Video Conference Streaming Gateway Module for its H.264 Distributed Media Engine.