To get a sense of all the wonderfulness surrounding Convergence, you need only glance at some of the many observations made by the likes of Paul Greenberg, Brent Leary, Dennis Howlett, Josh Greenbaum and many others. So kudos to Microsoft. My observations will be somewhat different. While I also think Microsoft has made important strides and I applaud its CRM team, I want to focus on what’s around the bend. First, there’s the new CRM GM, Dennis Michalis, who took over from Brad Wilson after Wilson turned Microsoft into a CRM power almost by sheer force of will.
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Microsoft: Turn the Corner, Connect the Dots
Posted by: Denis Pombriant March 28, 2012 05:00 AMTo get a sense of all the wonderfulness surrounding Convergence, you need only glance at some of the many observations made by the likes of Paul Greenberg, Brent Leary, Dennis Howlett, Josh Greenbaum and many others. So kudos to Microsoft. My observations will be somewhat different. While I also think Microsoft has made important strides and I applaud its CRM team, I want to focus on what’s around the bend. First, there’s the new CRM GM, Dennis Michalis, who took over from Brad Wilson after Wilson turned Microsoft into a CRM power almost by sheer force of will.