Cloud contact center provider inContact has released the first of what will be three major upgrades to its flagship product this year. New features in the release touch upon many areas, from agent scripting to a Web-connect module, new unified agent desktop tools and an expanded blended dialer. Most intriguing of all the new features, though, is a CRM plug-in agent, which offers a new streamlined interface for agents — and also, for those agents using Microsoft Dynamics CRM, RightNow and Salesforce.com, new integration into those CRM modules.
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inContact Smooths the Way for Better Customer Interactions
Posted by: Erika Morphy April 9, 2012 05:00 AMCloud contact center provider inContact has released the first of what will be three major upgrades to its flagship product this year. New features in the release touch upon many areas, from agent scripting to a Web-connect module, new unified agent desktop tools and an expanded blended dialer. Most intriguing of all the new features, though, is a CRM plug-in agent, which offers a new streamlined interface for agents — and also, for those agents using Microsoft Dynamics CRM, RightNow and Salesforce.com, new integration into those CRM modules.