Social Dynamx has just launched a new enterprise-class social customer care platform that will allow customer support and community management teams to identify, prioritize and handle millions of one-on-one customer social media conversations daily. As a subscription-based platform, it is designed to quickly identify relevant conversations and intelligently route them to the appropriate customer service agents, while tracking and measuring results according to contact center-specific service level agreements. “The fact is, most posts submitted in social media circles are simply not responded to,” said Social Dynamx COO Jan Ryan.
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Social Dynamx Turns CSRs Into Rock Stars
Posted by: Denise J. Deveau April 30, 2012 05:00 AMSocial Dynamx has just launched a new enterprise-class social customer care platform that will allow customer support and community management teams to identify, prioritize and handle millions of one-on-one customer social media conversations daily. As a subscription-based platform, it is designed to quickly identify relevant conversations and intelligently route them to the appropriate customer service agents, while tracking and measuring results according to contact center-specific service level agreements. “The fact is, most posts submitted in social media circles are simply not responded to,” said Social Dynamx COO Jan Ryan.