There was an interesting article about airlines in The New York Times last week, “When Flying 720 Miles Takes 12 Hours,” but the subtext was all about CRM, or at least where CRM has to go. If you know me at all, you know I closely attend to macroeconomics and energy issues, and they are all over this article. The story documented how small regional airlines are having trouble in an economy where fuel prices are rising and there are fewer passengers willing to pay higher prices.
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Sustainable CRM
Posted by: Denis Pombriant May 9, 2012 05:00 AMThere was an interesting article about airlines in The New York Times last week, “When Flying 720 Miles Takes 12 Hours,” but the subtext was all about CRM, or at least where CRM has to go. If you know me at all, you know I closely attend to macroeconomics and energy issues, and they are all over this article. The story documented how small regional airlines are having trouble in an economy where fuel prices are rising and there are fewer passengers willing to pay higher prices.