Zoho has enhanced its menu of offerings by incorporating social media into its customer support features. It has also added a Facebook social media integration point to its flagship application. The changes went live on Thursday, added automatically to the applications. These two developments — the Facebook integration point and the social media enhancements to the customer service features — are modest compared to the company’s massive overhaul to its suite at the end of last year. “We still view it as important for our users and for the direction we are taking Zoho,” said Zoho evangelist Raju Vegesna.
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Zoho Boosts Its Social Enterprise Creds
Posted by: Erika Morphy May 11, 2012 05:00 AMZoho has enhanced its menu of offerings by incorporating social media into its customer support features. It has also added a Facebook social media integration point to its flagship application. The changes went live on Thursday, added automatically to the applications. These two developments — the Facebook integration point and the social media enhancements to the customer service features — are modest compared to the company’s massive overhaul to its suite at the end of last year. “We still view it as important for our users and for the direction we are taking Zoho,” said Zoho evangelist Raju Vegesna.