Avaya has added new products and enhanced existing ones in its Customer Experience Interaction Management portfolio. The overarching goal of the changes was to allow users to reach out to customers via any channel the customers chose — for example, mobile application, social media or phone. Such accessibility has become key to many companies and industries, said Laura Bassett, director of marketing for customer experience and emerging technologies at Avaya.
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Avaya Mixes It Up to Give Customers a Seamless Experience
Posted by: Erika Morphy June 28, 2012 09:42 AMAvaya has added new products and enhanced existing ones in its Customer Experience Interaction Management portfolio. The overarching goal of the changes was to allow users to reach out to customers via any channel the customers chose — for example, mobile application, social media or phone. Such accessibility has become key to many companies and industries, said Laura Bassett, director of marketing for customer experience and emerging technologies at Avaya.