Travel always seems to elicit great customer service stories — that is, great stories from my perspective as a person who writes about CRM; not great as in “my
experience while traveling was wonderful, stress-free and restored my faith in
humanity.” As fodder for columns, they’re great. They’re object lessons in how to sabotage customer relationships, because these service failures take what was supposed to be a relaxing time and make it exactly the opposite. They leave people high and dry thousands of miles from home.
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Banks and Travelers: What Sends Customers Packing
Posted by: Christopher J. Bucholtz July 5, 2012 05:00 AMTravel always seems to elicit great customer service stories — that is, great stories from my perspective as a person who writes about CRM; not great as in “my
experience while traveling was wonderful, stress-free and restored my faith in
humanity.” As fodder for columns, they’re great. They’re object lessons in how to sabotage customer relationships, because these service failures take what was supposed to be a relaxing time and make it exactly the opposite. They leave people high and dry thousands of miles from home.