I’m just back from a week in the woods, trying to get my head around social media and CRM again. That means I’m in the middle of writing up a report on some research that uberanalyst Esteban Kolsky and I did over the last few months, and smack in the middle of CRM Idol judging. Everything’s fine, and I see some interesting parallels, and without giving the store away, here is one interesting cross tab. From what I see in the survey data, social media in business is still a very new market — newer than you might think.
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Seeing Social Meet in the Middle
Posted by: Denis Pombriant August 8, 2012 05:00 AMI’m just back from a week in the woods, trying to get my head around social media and CRM again. That means I’m in the middle of writing up a report on some research that uberanalyst Esteban Kolsky and I did over the last few months, and smack in the middle of CRM Idol judging. Everything’s fine, and I see some interesting parallels, and without giving the store away, here is one interesting cross tab. From what I see in the survey data, social media in business is still a very new market — newer than you might think.