Lithium Technologies acquired Social Dynamx this week and moved immediately to bring a combined product to market: Lithium Social Web is available now. The two companies offer complementary functionality, which made the acquisition a natural fit, said Rob Tarkoff, CEO of Lithium. “We build communities for customer interaction that solve problems. The features on these platforms include social support, commerce marketing and so on.” Social Dynamx provides optimized workflow-based tools for agents to respond to customer comments over social channels such as Twitter and Facebook.
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Lithium Social Web Nudges Customers in the Right Direction
Posted by: Erika Morphy October 12, 2012 05:00 AMLithium Technologies acquired Social Dynamx this week and moved immediately to bring a combined product to market: Lithium Social Web is available now. The two companies offer complementary functionality, which made the acquisition a natural fit, said Rob Tarkoff, CEO of Lithium. “We build communities for customer interaction that solve problems. The features on these platforms include social support, commerce marketing and so on.” Social Dynamx provides optimized workflow-based tools for agents to respond to customer comments over social channels such as Twitter and Facebook.