It used to be that your business could provide a basic level of service and your
customers would be perfectly happy. Some form of help, delivered at the speed of
the business and within the parameters of your company’s policies, was usually
OK — and if it wasn’t, you could probably get away with it. I mean, who would hear
about it, right? Those days should never have been — and they’re gone forever now. We’re living in a time when service and support are gaining the prestige they should have had all along.
Loading ...
The Social, Mobile Challenge to Customer Service Consistency
Posted by: Christopher J. Bucholtz October 19, 2012 05:00 AMIt used to be that your business could provide a basic level of service and your
customers would be perfectly happy. Some form of help, delivered at the speed of
the business and within the parameters of your company’s policies, was usually
OK — and if it wasn’t, you could probably get away with it. I mean, who would hear
about it, right? Those days should never have been — and they’re gone forever now. We’re living in a time when service and support are gaining the prestige they should have had all along.