Customers are increasingly turning to company Facebook pages and Twitter accounts when they have questions or problems, rather than emailing or phoning their inquiries. A recent report from independent analysis firm thinkJar shows that 86 percent of organizations are using Facebook or Twitter for customer service. To deal with the problems properly, and sufficiently resolve customer issues, it’s imperative to have real customer service agents in place — trained in how to respond publicly via social channels.
Awesome tips! A good customer team may very well be a team made of gold.Here are a few more tips on better customer for happier and more relaxed customers. http://smallbusiness.printplace.com/2012/12/06/subtle-but-brilliant-customer-service-tricks/
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Building a Social Customer Service All-Star Team
Posted by: Joshua March November 19, 2012 05:00 AMCustomers are increasingly turning to company Facebook pages and Twitter accounts when they have questions or problems, rather than emailing or phoning their inquiries. A recent report from independent analysis firm thinkJar shows that 86 percent of organizations are using Facebook or Twitter for customer service. To deal with the problems properly, and sufficiently resolve customer issues, it’s imperative to have real customer service agents in place — trained in how to respond publicly via social channels.